Shipping Guide

Shipping policy

1. Countries that can be shipped
All orders will be processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

All products are shipped from warehouses in Japan.

2.Shipping fee
Shipping costs for your order will be calculated and displayed at checkout.

3. Import duties, taxes and customs fees
Items purchased from overseas through our store are considered personal imports and may be subject to import duties and consumption taxes (including value-added tax) on your order once it reaches its destination. Duties and taxes are not included in the shipping price. These charges are the responsibility of the customer.

Duties and taxes are determined by the customs office of the destination country. Although charges are not always incurred, import duties and taxes are assessed based on the order amount and the duty-free threshold (if any) of the goods being imported into the destination country.
Payment of customs duties and import taxes is the responsibility of the recipient and these charges will be collected at the time of delivery.

You will also be responsible for return shipping and handling charges for prohibited items. Please note that according to our company regulations, we do not accept returns or refunds due to unpaid customs duties.

For more information, please check the import laws of the destination country and contact your local customs office.

4. Shipping status
Once your order has shipped, you will receive an email notification containing a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to become available.

If you do not receive your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number.

5.Delivery schedule & method
[In Stock] 5 to10 days.
[Out of Stock] 1 to 3 months.

・Sagawa(Japan) / Fedex / EMS