shopping guide
About payment
| Credit card payment | VISA, Mastercard, American Express |
|---|---|
| Bank transfer |
Bank of Tokyo-Mitsubishi UFJ Tenroku Branch Regular 4615733 [Bank transfer] Bank transfer fees will be borne by the customer. Please transfer the amount to the following account within 10 days after confirming your order. If payment is not confirmed within 10 days from the order confirmation date, the order will be automatically canceled. |
*To avoid any trouble, please wait until you receive the order confirmation email to make the payment.
*If you make a transfer without waiting for an email from our store and the item is out of stock, the transfer fee will be deducted from your refund. Please note. Please be sure to wait for confirmation of stock before making the transfer.
Regarding delivery
Shipping company: Sagawa Express/Yamato Transport Shipping fee: 650 yen * Free shipping for purchases over 3,980 yen (Okinawa: 9,800 yen or more)
| Credit card payment | We will ship within 3 business days after confirming your order. |
|---|---|
| Bank transfer | We will ship within 3 business days after payment is confirmed. |
*We accept "designated delivery within 2 weeks".
*Due to the nature of our products, we are unable to accept shipments by mail. We will always ship by courier with proof of arrival. Please note.
*If the storage period specified by the courier company has passed due to long-term absence, etc., it will be returned to the customer and the amount will be refunded minus the shipping and handling fee (2,200 yen).
*Please note that the same procedure will apply if your package is returned due to an unknown address.
Regarding inventory <br>Our company operates a wide variety of products in multiple malls.
Please be aware that due to the system being sold incorrectly, the item may be out of stock and your order may have to be amended.
About returns and exchanges
[Contact information for returns/exchanges] Tatsumiya International Co., Ltd. / E-mail: info@oxe.jp
| As soon as you receive the product, please check the ordered product for any discrepancies, scratches, dirt, size differences, etc. If you find an initial defective product, damage or stain on the product, or if you receive a product different from the one you ordered, please contact us by email within 3 days including the date of delivery. Please note that we do not accept returns or exchanges due to the customer's convenience. When ordering a product, please consider it carefully in advance. We cannot accept returns or exchanges for any reason for products that have been delivered to the customer for more than 3 days or that show signs of being used. |
About inquiries
For inquiries, please contact us by email.
Tatsumiya International Co., Ltd. / E-mail: info@oxe.jp
Please note that we are unable to respond over the phone.