shopping guide

【Payment Method】

Shop pay
Amazon pay
Paypal
VISA
JCB
Master Card
American Express
Google pay
Apple Pay
Pay pay
LINE pay
mel pay
Bank transfer
»Bank of Tokyo-Mitsubishi UFJ Tenroku Branch Regular 4615733 Tatsumiya International Co., Ltd. Master Made

*Customers will be responsible for the transfer fees. Please transfer the amount to the following account within 5 days after confirming your order. If payment cannot be confirmed, the order will be automatically canceled.

*If your credit card cannot be used for any reason, we will cancel your order.

【Regarding delivery】

"Delivery method/Shipping fee"
Domestic: 660 yen
Overseas: Depends on country/address

"Taxes/Customs"
Regulations and amounts set by the country apply. (Preparing automatic grant system)

"Shipping company"
Domestic: Sagawa Express or Yamato Transport
Overseas: Depends on country/address

"Shipping schedule"
5 - 7 days (if in stock)
1 - 3 months (depending on manufacturer if out of stock)

*If the storage period specified by the courier company has passed due to long-term absence, etc., the item will be returned due to the customer's convenience and the amount will be refunded minus shipping, miscellaneous expenses, and handling charges (¥3,000).

*Customers are responsible for all charges (duties, taxes, etc.) imposed during or after shipping. Any import duties, taxes, or other surcharges will be charged by your local customs office.

*For details on import duties and taxes, please contact the customs office of each country directly before placing your order.

[About the product]

"Product inventory"
Regarding product inventory management, depending on the timing of your order confirmation, we may not have the product in stock due to unsold items.

"Product image"
Although we take every care to ensure the color of the photos, the appearance of the colors may differ from the actual product depending on your monitor and computer environment. Please note that since individual subjectivity is involved, we cannot accept returns due to a different image.

[About returns and exchanges]

"Terms and deadlines for returns and exchanges"
As soon as you receive the product, please check the ordered product for any discrepancies, scratches, dirt, size differences, etc. Although we pay close attention to strict inspection standards for our products, in the unlikely event that the delivered product is defective or incorrect, we will only accept returns.

Due to the nature of the product, we do not accept returns or exchanges due to the customer's personal circumstances or if the product shows signs of use.
* Cooling-off does not apply to mail-order sales.

If you find an initial defective product, damage or stain on the product, please contact us within 3 days including the date of delivery.

"Contact information for returns/exchanges"
Tatsumiya International Co., Ltd. E-mail:info@oxe.jp

Please return the item within 5 days including the date of contact.
After we receive the product, if we confirm that it is defective or the product is incorrect, we will contact you regarding the procedure.
*For any reason, we will not accept any products that show signs of being used or that have been delivered to the customer for more than 3 days.

"Refund and Shipping"
After confirming the arrival of the returned product, we will transfer the amount to your designated account within 5 business days.
We strictly refuse refunds or shipping of replacement products until we have confirmed the product.
We will replace the product at our expense.

"Return/Exchange Procedures"
We will respond only after the returned item has arrived at our store and we have confirmed the contents.
In addition, we cannot accept exchanges or refunds for products that have been used even once.

"Returns due to customer convenience"
We will only accept returns if the customer agrees to pay the return shipping fee (prepaid) and restocking fee (3,000 yen).

"Exchange due to customer convenience"
We will accept exchanges only if the customer agrees to pay the return shipping fee (prepaid) and the cash on delivery shipping fee for the exchange.
(In the case of product exchange, there is no restocking fee of 3,000 yen, but if the item is out of stock, a restocking fee will be charged.)
Any difference in price due to product changes will only be handled by bank transfer. (*Transfer fees will be borne by the customer.)

[Inquiries/About business days]

Tatsumiya International Co., Ltd.
E-mail: info@oxe.jp

We do not respond by phone.

"About business days"
Business hours/Weekdays 10:00-17:00
Regular holidays/Saturdays, Sundays, holidays, and others